While Advisory Centre for Australian Education (ACAE) has attempted to make the information on this server as accurate as possible, the information on this website server is for personal and/or educational use only and is provided in good faith without any express or implied warranty. There is no guarantee given as to the accuracy or currency of any individual item on the website.
Persons accessing the website who require confirmation of any information should refer to ACAE’s sourcing the information for this website. ACAE does not accept responsibility for any loss or damage occasioned by use of the information contained on the server nor from any access to the server. While ACAE will make every effort to ensure the availability and integrity of its resources, it cannot guarantee that these will always be available, and/or free of any defects, including viruses. Users should take this into account when accessing the resources. All access and use is at the risk of the user.
ACAE has provided hypertext links to many other web sites as a service to users of this website. This service does not mean that ACAE endorses those sites or material on them in any way. ACAE is not responsible for the use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges that their use may incur.
At Advisory Centre for Australian Education (ACAE) we understand that your privacy is important to you and we are committed to complying with the Privacy Act and the Australian Privacy Principles in relation to all Personal Information and Sensitive Information that we collect from you. This policy describes our Privacy and Information handling practices.
This Policy outlines the following:
In the normal course of business activities, we will collect Personal Information from you and this may include collecting some Sensitive Information. The following are the types of your Personal Information and Sensitive Information that we may collect and hold: In dealings with ACAE; We collect personal details such as name, postal and email addresses, date of birth, contact details, residency status, education qualifications, employment history, tax file numbers, passport details, information required for visa application and lodgment (including financial and medical information), occupation and professional memberships of individuals:
This may include copies of documents provided to us as proof of identity – e.g. copies of passport, proof of citizenship or photographs. It may also include Sensitive Information about individuals such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application for an Australian visa).
If you subscribe to our website (www.australiaeducation.com) or register your interest with an ACAE counsellor, we will collect Personal Information such as your name, postal and email address, date of birth, contact details, country of residence, preferred study destination, occupation, and Sensitive Information such as professional memberships.
If you order any products from our website, we also collect payment details. In registering for an event, you may provide Personal Information or Sensitive Information to us for the purpose of attending the event. We use that information for that purpose and may provide information to you regarding our other services.
We will only collect Personal Information by lawful and fair means. Personal Information may be collected directly from you or your authorised representative or may be collected from a third party authorised by us to provide services to you. You may supply your Personal Information to us when communicating with us via social networks and other online channels. We do not collect Personal and Sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any Sensitive Information. When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.
We collect, hold and use your Personal Information so that we can provide our services to you.
Services in our student placement business include: recruitment, counselling, student placement, visa assistance, English language testing and training, student exhibitions and seminars, marketing events, and other relevant services. Collection of your Personal Information allows us to:
We provide visa application services for Australian visas including guiding you through the application process and helping you prepare the necessary documents for your nominated visa application. These visa application services not only cover visa applications required for study, but also post-study work and skilled migration visa applications.
Collection of your Personal Information and Sensitive Information (such as information from your medical examination) allows us to:
We provide On Arrival Services including for example Overseas Student Health Cover (OHSC), Overseas Accommodation Arrangements, 24/7 Helpline, Overseas Guardianship, Visa Application Services and Career Skills Training.
Collection of your Personal Information and Sensitive Information (such as your health or medical information) allows us to:
We will use or disclose your Personal Information only for the purposes for which it was collected. We will use or disclose your information for a secondary purpose only if you have consented or if you would reasonably expect us to do so or as required by law. We may use your Personal Information for the purposes of our own direct marketing, however we will ensure you have an ability to opt out of future such communications.
Some IT systems and data of ACAE are hosted on servers in countries outside Australia and we may send your information to one of those servers as part of our business. Where we transfer data to offshore servers, the data is subject to use restrictions and safeguards against unauthorised access.
The information disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us providing your Personal Information to the relevant overseas recipient as mentioned above and acknowledge that we are not responsible for ensuring their compliance with the APPs.
We take reasonable steps to protect the Personal Information we hold against interference, loss, unauthorised access, use, modification or disclosure, and other misuse. The steps we take include:
However, you should be aware that if you submit information to us electronically the internet is not a secure environment. We take reasonable steps to provide a secure channel for receiving information but cannot absolutely protect Personal Information before it reaches us.
When the Personal Information that we collect is no longer required, we will destroy, delete it in a secure manner, or ensure that the information is de-identified in accordance with our information destruction and de-identification policy, unless we are required by law to retain a copy of the Personal Information or the information is contained in a Commonwealth record.
You have the right to seek access to any of your Personal Information held by us unless there is a valid reason under the Privacy Act for us to withhold the information. Valid reasons include:
If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.
Requests for access or correction to Personal Information should be made under the Privacy Act and addressed to The ACAE staff. All requests for access or correction to Personal Information will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If access or correction to your Personal Information is refused we will provide reasons for our refusal.
We have procedures in place to deal with your inquiries or complaints. If you have any questions about our policy or any complaint regarding the treatment of your privacy by us, please contact us at the respective addresses below.
We will endeavor to respond to you within a reasonable time. If you are still not satisfied with the way your complaint is handled by us, you are entitled to have your complaint reviewed under the Privacy Act.
We reserve the right to amend this Policy from time to time. Any revisions to the Policy will be posted on this website.
APP means the Australian Privacy Principles in Schedule 1 of the Privacy Act.
ACAE refers to DUNDAWIN PTY. LIMITED (ABN 82 003 872 786)and its related entities, where applicable.
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Privacy Act means the Privacy Act 1988 (Cth).
Sensitive Information includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a professional or trade association or criminal record that is also personal information, or health information about an individual, or biometric information used for the purpose of automated biometric verification or identification, or biometric templates.
We, us and our refers to ACAE.
We will not without your prior consent disclose Personal Information collected about you on this website to any other party. Further, we do not sell, rent or trade your Personal Information to any other third parties except as required by law or permitted under the Privacy Act.
We use Google Analytics to measure and analyse its internet usage to ensure the site meets ACAE's business objectives with advertisers and users. Individual privacy is protected but we gain insights on how to make the site more useful for advertisers as well as our users. Data collected from this analysis include:
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